A young man called my office to discuss a trip he and his girlfriend had planned to San Juan, Puerto Rico for spring break. After helping his confidence that the airplane tickets, which are reasonably priced considering that he left within two weeks, we started working on getting your hotel. There were only a few available, but as the appointed, dismissed one after another
Finally, I asked him what was wrong and admitted that the five-star hotel that had his eye on the beachfront to the sophisticated architecture, lush gardens and beautiful sea views, not only too expensive but sold out for your travel dates, anyway.
DECEPTION
For a dedicated travel agency there are few things worse than a disappointed customer. Our job is to get our customers from here to there safely, comfortably and within their budgets. Much of the time, is very rewarding, because the vast majority of trips are no problem. When a trip-up episode, when the line of a hotel, airline or cruise disappoint us, a non-in-my-watch feeling comes upon us. We become as protective as the Bear of the mother protecting her young.
No room at the INN
So naturally, after hearing the young fondest dreams was to go to Five Star, which became my dream to him. As predicted, the hotel's website, showed a rate of $ 1,500.00 for three nights and was sold by your preferred date. I researched all sources, wholesale and retail, and no one was available. There was only one thing to do.
THE old-fashioned
I called the hotel in San Juan and spoke directly to the reservations department. After a pleasant conversation with the representative, Bruno, not only I was able to get accommodation for half the original cost of $ 745 for three nights, but scored a junior suite, and that was the last room on the left.
BE FLEXIBLE
Of course, not always as simple as a phone call. But often, it is. While the Internet is a wonderful tool, if the hotel is sold out, but then comes one or two last minute cancellations, it is unlikely to pay the list of new vacancies with online brokers. You are in a much better position to negotiate a good deal, calling directly, so nice to the representative of the hotel and above all be flexible with dates.
In my case, last-minute cancellation of a non-refundable reservation for a junior suite meant that the hotel had already collected their fees. Bruno was open to negotiations and that any of my customer paid was just the icing on the cake.
WIN-WIN
Do not allow any language barrier is a problem or if you are trying to book an international hotel. In most large hotels there is always someone who can speak English.
I can not emphasize enough that you should call the hotel directly through their local phone number. It is not the central reservation 800 number, or agents who handle hotel. Sometimes the time difference can be daunting, so check to make sure you are calling when the office at the site of reserves is likely to be open, especially if you are calling abroad. You do not want to pay the phone from Moscow only to find his 3a.m there and everyone is at home!
FIVE STAR DREAMS
My young client had to change their date, leaving on Monday instead of Sunday. But that was fine with him, as it would be on vacation from school. The important lesson is that a simple phone call made his dream of five-star hotel come true
Finally, I asked him what was wrong and admitted that the five-star hotel that had his eye on the beachfront to the sophisticated architecture, lush gardens and beautiful sea views, not only too expensive but sold out for your travel dates, anyway.
DECEPTION
For a dedicated travel agency there are few things worse than a disappointed customer. Our job is to get our customers from here to there safely, comfortably and within their budgets. Much of the time, is very rewarding, because the vast majority of trips are no problem. When a trip-up episode, when the line of a hotel, airline or cruise disappoint us, a non-in-my-watch feeling comes upon us. We become as protective as the Bear of the mother protecting her young.
No room at the INN
So naturally, after hearing the young fondest dreams was to go to Five Star, which became my dream to him. As predicted, the hotel's website, showed a rate of $ 1,500.00 for three nights and was sold by your preferred date. I researched all sources, wholesale and retail, and no one was available. There was only one thing to do.
THE old-fashioned
I called the hotel in San Juan and spoke directly to the reservations department. After a pleasant conversation with the representative, Bruno, not only I was able to get accommodation for half the original cost of $ 745 for three nights, but scored a junior suite, and that was the last room on the left.
BE FLEXIBLE
Of course, not always as simple as a phone call. But often, it is. While the Internet is a wonderful tool, if the hotel is sold out, but then comes one or two last minute cancellations, it is unlikely to pay the list of new vacancies with online brokers. You are in a much better position to negotiate a good deal, calling directly, so nice to the representative of the hotel and above all be flexible with dates.
In my case, last-minute cancellation of a non-refundable reservation for a junior suite meant that the hotel had already collected their fees. Bruno was open to negotiations and that any of my customer paid was just the icing on the cake.
WIN-WIN
Do not allow any language barrier is a problem or if you are trying to book an international hotel. In most large hotels there is always someone who can speak English.
I can not emphasize enough that you should call the hotel directly through their local phone number. It is not the central reservation 800 number, or agents who handle hotel. Sometimes the time difference can be daunting, so check to make sure you are calling when the office at the site of reserves is likely to be open, especially if you are calling abroad. You do not want to pay the phone from Moscow only to find his 3a.m there and everyone is at home!
FIVE STAR DREAMS
My young client had to change their date, leaving on Monday instead of Sunday. But that was fine with him, as it would be on vacation from school. The important lesson is that a simple phone call made his dream of five-star hotel come true
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